Terms and conditions
Customer service
Feel free to contact us if you have any questions regarding shopping, ordering or our products in general.
Email: order@smaelta.se
We tend to reply emails within one business day.
You must be at least 18 years of age to buy from the shop, otherwise you must place your order through a person of 18 years or above.
Order confirmation
The order is registered first after it is confirmed by the customer. An automatic order confirmation will be sent to the e-mail adress listed on the order. Please make sure that the information given is right and fulfilling.
Delivery
We ship orders within the EU and Norway.
Shipping time within the EU is usually 2-5 business days.
Deliveries
All shipping is handled by DHL and their business partners in different countries.
Shipping cost depends on where you live and the value of your order. You will see the freight charges in your shopping cart before check-out and order confirmation. Please note that you as a customer is responsible for all customs or any other local charges imposed by the country to which the order is shipped.
Prices
All prices are shown in SEK and EUR, and include Swedish VAT. Within the EU 25% VAT is included in all prices. Outside Europe VAT is excluded, but you will be charged local costs for costums and VAT by your own customs authorities. In case of changed prices, the customer will be charged the given price at the time the order was placed. All prices are as standard set in EUR, and all other currencies are adjusted automatically twice a day.
Method of payment
You can choose to pay by Visa Card, MasterCard, American Express. Your order will be sent after we have received your payment. Card numbers are not stored in our system after the payment has been done.
Claims and damages
We control all goods before shipment, but should you find your newly received items defect or incorrect, you must contact us within 14 days after delivery. Please send us an email on order@smaelta.se right away with photo documentation and information about the damage. Damages due to freight should be reported directly to your postal carrier.
Design, colours, quality
We try to show the colours and shapes as exact as we can, but we cannot guarantee that the colours seen on screen are exact as in reality. But we do our best to show the shapes and colours as exact as possible.
Please note that all our products are handmade and can therefore vary slightly in shape or colour.
Product liability
You as customer is solely responsible for the use, as well as anything that is caused by the use, of any product bought through this webshop.
Returns and exchanges
According to Swedish consumer law, you have the right to return or exchange your purchase within 14 days after receiving your package. Please note that you cannot return or exchange sale priced merchandise. Returns or exchanges will only be accepted for unused merchandise with unbroken packaging. If returning a product it must be in unchanged condition and packed well. The return shipping costs will be paid by you. SMAELTA is responsible if the shipment is damaged or lost during transportation to the customer. If shipment is damaged or lost when returning a product you are responsible for loss or damage. Please send us an email before you return a product, and add both your name and address to your return shipment.
We cannot refund local costums, VAT or any other charges added by the country to which the order originally was shipped.
Questions?
Please contact us and we will help you as much as we can.
Thank you for visiting our webshop!
SMAELTA